Amazon is becoming more and more popular, traditional enterprises or e-commerce operators, have invested in Amazon, I believe Amazon's sellers friends should also encounter a problem, that is, the return problem, a variety of return confirmation makes many sellers confused when dealing with. Today's edition for you to analyze how to deal with returns.

Analysis of Amazon's Return Processing

Q1: What should customers do if they are not satisfied with the goods and want to return them?

First of all, you can communicate with the buyer, which is the reason for the inconsistency between the physical object and the description, and then try to solve it. If the customer has to return the goods, the freight charges for the return of the products are borne by the buyer himself. When the buyer receives the buyer's return, he will return the money to the buyer.

Q2: I'm a domestic spontaneous shipment. What should I do if the customer wants to return the goods after receiving them?

1. The value of the goods is not high, simply give it to the buyer, negotiate with the buyer and let it retain high praise.

2. If the value of the goods is high, then it is suggested to contact the overseas warehouse company according to the normal procedure, and let the buyer return the goods to the local U.S. address. After the overseas warehouse company receives the goods, the refund will be processed. If you have reliable friends in the United States, it is suggested that you can consult with your friends and ask the buyer to send the goods to your friend's address. If you have orders for the products in the future, you can send them away.

Q3: The buyer wants to return the order of FBA. How do you handle this order?

FBA orders cause return problems, goods will be returned to Amazon warehouse, Amazon will deal with, set up a seller contact Amazon to take goods warehouse, after the buyer returns goods, do refund processing.

Q4: The seller asks for a refund. Will Amazon return the Commission and other charges it received before reunification?

In general, Amazon deducts 20% of the Commission and returns 80% of the Commission to the seller, whether partial or full.

Q5: For FBA orders, Amazon refunds or returns them first? What will Amazon do with the returned goods? Can I sell them again?

If the returned goods are not damaged, you can contact Amazon to re-label and re-sell them. If the damaged goods are damaged, Amazon will remind you that the product can no longer be sold. You can let Amazon destroy them, or let third-party overseas warehouse companies return to China or third-party overseas warehouse companies that can provide repairs and return services to help deal with them.

Q6: Can I write the return policy in the description? Because some products are customized, the return will be more troublesome?

You can write it in the description so that the seller can see it easily.

Q7: Can the buyer cancel his return request?

Tolerable.

Amazon Return Process

General return process:

1. The buyer submits a "return application";

2. Sellers check the application for return and the reasons for return in the "order" of the seller's platform - "management of return";

3. According to the "Amazon product return policy", the sellers process the return application in the "order" of the sellers'platform - "management return";

4. If the application is closed, Amazon will send an email notification to the buyer, which contains the reason why the seller closed the application.

5. If the application for return is approved, the system sends the seller's return address to the buyer by mail, and the seller waits for the buyer to return the goods.

6. The seller receives the return and operates the order refund on the "Manage Return" or "Manage Order" page.

How does the seller handle the return application?

You can view and process the buyer's return application in the seller's platform by clicking on "Order" - - "Manage Return". According to the status of the return application, you can do the following four operations:

Approve the return application: If you accept the buyer's return application, please click the "Approve the return application" button. After approval of the buyer's return application, the system will send your return address and return instructions to the buyer by mail.

Please note that this step only authorizes the buyer to send the returned goods to you, and the payment will not be automatically refunded to the buyer. In addition, the approval of the return application on the "Management Return" page will not affect the seller's performance.

Close application: If you do not accept the buyer's return application, we recommend that you negotiate with the buyer and reach an agreement before clicking the "Close application" button. After you submit your closure application, Amazon will send an email notification to the buyer, which contains the reasons for closing the application. Please note that the buyer can cancel the return application, while the seller can only close the application. If the buyer has not sent back the returned goods or returned the goods, the seller does not need to do anything about the approved return request.

Make a refund: If you have received the goods returned by the buyer or allow the buyer to keep the goods, please click the "Make a refund" button to refund the goods.